"reason_id","reason_text"
"1","Guest Changed Mind"
"2","Guest Didn't Recieve"
"3","Server Error"
"4","Product Availbility"
"5","Pressed in Error"
"6","Guest Complaint"
"7","Duplicate Item"
"8","DISC - Birthday Tasting"
"9","DISC - Deposit Redeemed"
"10","DISC - Gift Card"
"11","DISC - Other Voucher/Discount Scheme"
"12","DISC - Staff Feeding"
"13","DISC - Virgin Experience Voucher"
